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Privacy Policy

Last updated: November 26, 2025

1. Definitions and Interpretation

Capitalized terms have the following meanings:

  • Personal Information: Any information that directly or indirectly identifies a natural person.
  • Site: https://www.eij.ca/en and https://www.eij.ca/en/shop
  • EIJ: Équipements Industriels (Joliette) inc.
  • Authorized Subcontractor: Any natural or legal person processing data on behalf of EIJ under a contractual obligation of confidentiality.
  • User/You: Any person accessing the Site or conducting an online transaction.

2. General Principles

  • EIJ complies with Quebec’s Act 25, PIPEDA, and all applicable laws.
  • Data collection is limited to strictly necessary information, collected for legitimate, explicit, and legal purposes.
  • Consent is free, informed, specific, and explicit prior to any collection, except where legal exceptions apply.
  • Your data is processed with confidentiality, security, and transparency.

3. Collection of Personal Information

3.1 Information Provided Directly

We do not collect any personal information automatically, except for information voluntarily provided by the User of the site, with their consent. The User may visit our website anonymously. We may collect, without limitation, the following information.

  • First and last name
  • Contact details (email, postal address, phone)
  • Payment information via PCI-DSS compliant processors
  • Purchase history and preferences
  • Delivery information
  • Account-related documents (invoices, communications)
  • Proof of identity if necessary (fraud prevention)
  • Consent to electronic communications

3.2 Information Collected Automatically

  • IP address, browser type, and device
  • Pages visited, session duration, interactions
  • Anonymized data for statistical purposes
  • Consent via a compliant banner (see section 12)

3.3 Information Obtained from Third Parties

  • Partners or third-party tools only with your explicit consent.

4. Consent

Consent is required before any collection, processing, or disclosure, except where permitted by law (legitimate interest, legal obligations, fraud prevention). You may withdraw your consent at any time without penalty, subject to legal or contractual obligations. Withdrawals are made via vieprivee@eij.ca or the customer portal. If you do not accept this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy signifies your consent to those changes.

5. Use of Personal Information

Your data is used to:

  • Process and deliver your orders
  • Manage your customer account
  • Respond to your service or support requests
  • Prevent fraud and enhance security
  • Improve the Site and the services offered
  • Send you marketing offers only with your consent
  • Produce anonymous internal analyses

6. Profiling and Automated Decisions

No automated decision having a legal or significant effect is made without human intervention. If such a decision were to be made, you would be informed and could request a human review.

7. Sharing and Communication

Your personal information is shared only with:

  • Authorized employees and subcontractors under strict contractual obligations
  • Logistics partners and payment providers
  • Legal authorities, if required by law
  • Potential buyers in the event of a business transfer, under legal conditions

All sharing is governed by measures ensuring confidentiality and security.

8. Cross-Border Transfers

Data may be transferred outside Quebec to:

  • Other Canadian provinces
  • The United States (e.g., cloud hosting)

Before any international transfer, EIJ performs a privacy impact assessment in accordance with Act 25 to ensure adequate protection.

9. Retention and Destruction

Data is retained only as long as necessary:

  • For the purposes of collection
  • To comply with legal or contractual obligations
  • For the defense of our rights in the event of a dispute

An internal policy guarantees the secure destruction of data at the end of its cycle.

10. Security

Technical, administrative, and physical measures are in place, including:

  • Secure SSL/TLS connections
  • Restricted and controlled access to data
  • SOC-compliant hosting
  • Access logging and monitoring
  • Incident log and response plan
  • Rapid notification to the Commission d’accès à l’information and affected individuals in the event of a serious breach

11. Your Rights

You may exercise your rights by contacting us:

  • Access to your personal information
  • Request for rectification or deletion
  • Withdrawal of consent
  • Data portability in a structured format
  • Request for cessation of dissemination or de-indexing, if applicable

Requests are processed within 30 days, unless a justified extension is required. We assist you in these steps.

12. Cookies and Tracking Technologies

The Site uses cookies for:

  • Essential functionalities
  • Traffic analysis
  • Content personalization

A clear banner allows you to accept or refuse non-essential cookies.

You can modify your preferences at any time via


13. Privacy Officer

For any questions, exercise of rights, or complaints:

Name: Équipements Industriels Joliette inc.

Email: vieprivee@eij.ca

Mailing Address: 1295 de Lanaudière Street, Joliette, Quebec J6E 3N9

The Privacy Officer will contact you within thirty (30) days of receiving your email

14. Changes

This policy may be updated to comply with evolving laws or practices. Any significant change will be communicated to you by email or banner on the Site. The date of the last update is indicated at the top of the document.